Welcome to Nepal Flora and Fauna. By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully.
1. Product Descriptions
We strive to provide accurate descriptions and images of our products. However, please note that the appearance of plants may vary depending on the growth stage, lighting, and care conditions. The plant you receive may not look exactly like the one in the photos.
2. Order Acceptance
All orders are subject to acceptance by Nepal Flora and Fauna. We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases where products are out of stock, there are errors in pricing, or there is suspicion of fraudulent activity.
3. Shipping and Delivery
We aim to process and ship orders as quickly as possible. Shipping times may vary based on your location and the shipping method selected at checkout. We are not responsible for delays caused by external factors such as weather, carrier delays, or customs clearance.
4. Returns and Refunds
If you are not satisfied with your purchase, please contact us within 24 hours of receiving your order. We will do our best to address your concerns. Refunds and exchanges are handled on a case-by-case basis and may require the return of the original product in its unused condition. Please note that we do not offer refunds for plants that are delivered in healthy condition.
5. Care and Maintenance
We provide general care guidelines for all our plants and products. However, successful care may vary depending on individual conditions such as water quality, lighting, and maintenance routines. We are not responsible for any issues that arise due to improper care or environmental factors.
6. Shipping Restrictions and Additional Charges
For heavy items or items that exceed the weight limit of 1 kg, standard delivery rates apply only within Kathmandu Valley. For deliveries outside Kathmandu Valley, additional charges will apply. We will inform you of any extra costs before processing your order.